Scale Up set out to rethink the furniture industry with a curious and innovative mindset. The goal was to build a service-driven business model centered on customers’ specific needs—helping them manage the entire production chain while minimizing lifecycle costs of furniture.
Managing a global supply chain cost-effectively, from product concepts to final delivery, requires a modern digital system. Scale Up’s COO, Laura Karlsson, had clear requirements:
“The service must be extremely easy to use. Customers need to quickly find the products offered to them, make modification requests, place orders, and view their order history. At the same time, product suppliers must be able to independently add new products to the system.”
Agile Development Enabled Flexibility
From the beginning, it was clear that the project would be carried out using agile methods and built in phases. This approach ensured that each implemented component met Scale Up’s needs.
The project was designed so that changes during development would not affect the overall timeline. As Scale Up’s business evolved, adjustments to the implementation order were required—but these changes caused no disruption.
All changes were agreed upon collaboratively between the project team and Scale Up. Thanks to the flexible approach, Scale Up was able to start using the Haulbag service already during the implementation phase to support sales.
Laura Karlsson, who led the project on behalf of Scale Up, was highly satisfied with the outcome:
“The flexible scheduling allowed us to advance sales during the project. Haulbag saves me significant time, as data no longer needs to be transferred manually between systems. All the necessary information and documentation are always in the right place.”
A Solution Built for Global Use
The project team was equally pleased with the results. Project lead Miika Laaksonen highlighted the achievement:
“We are proud—and even a bit surprised—at how well the service was able to meet Scale Up’s global needs. It’s no small feat that different user groups across the world can use the same service and form an efficient whole.”
End-to-End Business Operations in One Platform
During the project, Scale Up’s entire operational business was integrated into the Haulbag platform. This includes:
- Customer relationship management (CRM)
- Order and delivery processing
- Invoicing
- Inventory management
The service also includes global, customer-specific online stores where customers can order individual products or product bundles.
Customers can also:
- Submit quotation requests based on their specific needs
- View order history
- Provide feedback
A dedicated supplier portal was created for product suppliers, allowing them to manage and update their own product information independently.
Additionally, a quality reporting system was implemented to monitor delivery quality throughout the supply chain, ensuring that all operations meet Scale Up’s high standards.